Terms and conditions

Returns

VBox offers a 30-day Money Back Guarantee for items purchased directly from VBox. You may return an item for any reason within 30 days of your purchase.

All return shipping charges are the responsibility of the purchaser.

All returns should address to Vbox Service Center in Czech Republic

Returned to VBox’s service centers must be shipped in either the original carton box and shipping material or packaging that affords an equal degree of protection.

Please send us the tracking information so that we will be able to track it.

Please clearly state the  RMA number on the shipping box.

VBox Technical Support will provide instructions for shipping the Product to the VBox service center. Please read the product warranty for very important warnings regarding data loss on Products returned for any type of warranty service (repair or exchange).

Great Britain and states outside EU : Refunds are may subject to a 30% restocking fee because of customs clearance. Refunds will not be made for any VAT or/and any sales tax charged.

 

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Exchange

Should VBox elect to exchange a Product due to a covered defect during the warranty period, the replacement unit may, at VBox’s sole option and discretion, be new or one which has been re-certified, reconditioned, refurbished or otherwise re-manufactured from new or used parts and is functionally equivalent to the original Product.